Privacy Policy
At West Bay Spa, we respect your privacy and are committed to protecting the personal information you share with us. Whether you visit our website, contact our team, or book one of our massage or wellness treatments, we want you to understand how your information is collected, used, stored, and protected.
By using https://westbayspa.ae/, you agree to the practices described in this Privacy Policy.
Information You Share With Us
You may choose to share personal information when you enquire about our services, request an appointment, complete a contact form, or communicate with us by phone, WhatsApp, or email.
Depending on your interaction with us, we may collect:
Your name
Phone number
Email address
Preferred appointment date and time
The treatment or service you would like to book
Any additional information you choose to provide
Providing accurate information helps us respond to your enquiry, confirm appointments, and deliver the services you request.
Information We Collect Automatically
When you browse our website, certain technical information is collected automatically to help us understand how visitors use the website and improve its performance.
This information may include your IP address, browser type, operating system, device information, pages visited, referral source, approximate location based on your internet connection, and the amount of time spent on our website.
This information is used to improve website functionality, maintain security, and enhance the overall browsing experience.
How We Use Your Information
The information we collect allows us to manage bookings, respond to enquiries, process payments, and provide customer support.
It also helps us improve our website, understand visitor behaviour, measure the effectiveness of our marketing campaigns, and maintain the security of our online services.
If you choose to receive promotional updates from West Bay Spa, we may occasionally contact you by email or WhatsApp with information about new treatments, seasonal offers, or special promotions. You can stop receiving these communications at any time.
Online Payments
Where online booking and payment are available, transactions are processed securely through trusted payment providers.
West Bay Spa does not store complete debit or credit card information on its own systems. Payment details are securely processed by the payment provider used during checkout.
If you require assistance with an online payment, please contact our team using the details provided below.
Cookies
Our website uses cookies to improve website performance, remember certain preferences, analyse visitor activity, and support important website features.
Cookies also help us understand how visitors interact with our website so we can continue improving the online experience.
Further information is available in our Cookie Policy.
Analytics and Advertising
West Bay Spa uses Google Analytics to understand how visitors interact with our website and identify opportunities for improvement.
We may also use Meta Pixel and Google Ads Conversion Tracking to measure the performance of our advertising campaigns and better understand how visitors engage with our website after clicking an advertisement.
These services operate under their own privacy policies and do not provide us with access to sensitive information such as payment card details or passwords.
Sharing Your Information
West Bay Spa does not sell, rent, or trade your personal information.
Your information may be shared with trusted service providers who assist us with appointment management, payment processing, website hosting, technical support, marketing, or other business operations. These providers receive only the information required to perform their services and are expected to protect it appropriately.
We may also disclose information where required by law or when necessary to protect our legal rights, guests, employees, or business operations.
Protecting Your Information
We use reasonable administrative, technical, and organisational measures to safeguard the personal information we collect against unauthorised access, misuse, disclosure, or alteration.
While we work to maintain a secure online environment, no website or internet transmission can guarantee complete security. We encourage you to avoid sending sensitive information through unsecured communication channels.
How Long We Keep Your Information
Personal information is retained only for as long as necessary to manage appointments, process payments, respond to enquiries, maintain business records, comply with legal obligations, or resolve disputes.
When the information is no longer required, it is securely deleted or anonymised where appropriate.
Your Privacy Choices
You may contact West Bay Spa at any time if you would like to:
Request access to the personal information we hold about you.
Correct or update your information.
Request deletion of your information where legally permitted.
Withdraw your consent to receive promotional communications.
Ask questions about this Privacy Policy.
We will respond to your request within a reasonable timeframe.
External Websites
Our website may include links to third-party websites or online services for your convenience.
Once you leave the West Bay Spa website, the privacy practices of those websites are governed by their own policies. We encourage you to review those policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices, or legal requirements.
The latest version will always be available on this page together with the updated Last Updated date.
Contact West Bay Spa
If you have any questions about this Privacy Policy or how your personal information is handled, please contact our team.
West Bay Spa
West Bay Abu Dhabi
Corniche Road, Front of Radisson Blu Hotel
Al Bateen
Abu Dhabi
United Arab Emirates
Phone:
+971 58 890 8121
Alternative Contact:
+971 52 509 5998
Email:
[email protected]