Terms of Use
These Terms of Use explain the conditions for using the West Bay Spa website and requesting our massage, wellness, and spa services. They apply whenever you browse our website, contact our team, or request an appointment.
By accessing or using https://westbayspa.ae/, you agree to these Terms of Use. If you do not agree with any part of these terms, please discontinue using our website and online services.
Using Our Website
The West Bay Spa website is designed to help visitors explore our treatments, learn about our services, contact our team, and request appointments.
You may use this website for personal and lawful purposes only. Any activity that interferes with the operation or security of the website, attempts to gain unauthorised access, introduces harmful software, or disrupts other visitors’ experience is not permitted.
While we regularly update our website, treatment availability, therapist schedules, prices, opening hours, and promotional offers may change without prior notice.
Booking Appointments
Appointments can be requested through our website, phone, WhatsApp, email, or any other booking method offered by West Bay Spa.
Submitting a booking request does not automatically confirm your appointment. A booking is confirmed only after you receive confirmation from our team.
To help every guest enjoy the full treatment experience, we recommend arriving a few minutes before your scheduled appointment. If you arrive late, your treatment time may be adjusted to avoid delaying other guests.
If you need to change your appointment, please contact us as early as possible so we can assist you.
Prices and Payments
Unless stated otherwise, all prices displayed on our website are shown in United Arab Emirates Dirhams (AED).
Treatment prices, promotional offers, service availability, and package details may change without prior notice.
Where online payments are available, transactions are processed securely through trusted payment providers. West Bay Spa does not store complete debit or credit card information on its own systems.
Payment is required before or at the time your treatment is provided unless another arrangement has been confirmed.
Health Information
Massage and wellness treatments may not be suitable for every guest.
Before your treatment begins, please let your therapist know about any medical conditions, allergies, pregnancy, recent surgery, injuries, skin sensitivities, or other health concerns that may affect your treatment.
Providing accurate information allows us to recommend suitable treatments and provide a safe and comfortable experience.
Where appropriate, West Bay Spa may recommend changing or postponing a treatment if it is not suitable based on the information provided.
Our services are intended to support relaxation and general wellbeing and should not be considered a substitute for professional medical advice.
Guest Responsibilities
To help us provide a comfortable environment for everyone, we ask that you:
Provide accurate booking information.
Arrive on time for your appointment.
Inform your therapist of any relevant health conditions.
Treat our therapists, employees, and other guests with courtesy and respect.
Follow reasonable guidance provided during your visit.
West Bay Spa reserves the right to refuse or discontinue a service if behaviour is abusive, threatening, inappropriate, or creates an unsafe environment for guests or employees.
Promotions and Special Offers
West Bay Spa may introduce seasonal promotions, treatment packages, or limited-time offers throughout the year.
Unless specifically stated otherwise, promotional offers cannot be combined with other discounts and remain subject to availability and any additional conditions that apply to the promotion.
West Bay Spa reserves the right to modify or withdraw promotional offers without prior notice.
Website Content
All content published on this website, including text, photographs, graphics, logos, treatment descriptions, videos, branding, and website design, belongs to West Bay Spa unless otherwise stated.
No content from this website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written permission.
Third-Party Websites
For your convenience, our website may contain links to third-party websites or online services.
West Bay Spa is not responsible for the content, availability, security, or privacy practices of websites we do not own or control. Once you leave our website, the policies of those websites will apply.
Limitation of Liability
We make every reasonable effort to keep our website accurate, secure, and available. However, uninterrupted access cannot always be guaranteed, and occasional technical issues may occur.
To the fullest extent permitted by applicable law, West Bay Spa is not responsible for delays, temporary interruptions, technical failures, or circumstances beyond our reasonable control.
Nothing in these Terms of Use limits any legal rights that cannot be excluded under the laws of the United Arab Emirates.
Changes to These Terms
These Terms of Use may be updated from time to time to reflect changes to our website, services, business operations, or legal requirements.
The latest version will always be available on this page together with the revised Last Updated date.
Governing Law
These Terms of Use are governed by the laws of the United Arab Emirates.
Any dispute relating to these Terms of Use or the use of this website shall be subject to the jurisdiction of the competent courts of Abu Dhabi, United Arab Emirates.
Contact West Bay Spa
If you have any questions about these Terms of Use, please contact our team.
West Bay Spa
West Bay Abu Dhabi
Corniche Road, Front of Radisson Blu Hotel
Al Bateen
Abu Dhabi
United Arab Emirates
Opening Hours: 10:00 AM – 02:00 AM
Phone: +971 58 890 8121
Alternative Contact: +971 52 509 5998
Email: [email protected]